Dubai Future Foundation announces seven challenges for innovation
The Dubai Future Foundation has announced seven challenges as part of its ‘Future Accelerator’ program, each one sponsored by a separate government department.
The program encourages businesses and entrepreneurs to put forward ways of applying cutting-edge technologies like robotics and 3D printing, as well as new business models and ways of working, to help address these seven key challenges:
- Reduce water and energy consumption (in the home, in production and distribution, and/or in commercial application), led by the Dubai Electricity and Water Authority.
- Prototype automated transport systems that could cut congestion in half and reduce transport-related CO2 emissions (across all modes, but in particular focusing on freight and fleet mobility systems such as taxis and public transport), led by the Dubai Roads and Transport Authority.
- Test automated, recycled, and nature-inspired building materials and solutions that use energy and CO2 (including robotics, automation, bacteriological, mycology, algae, biomimicry, regenerative systems, sand-based 3D printing materials, and others), led by the Dubai Municipality.
- Harness Dubai’s remarkable genetic diversity to enhance diagnostic speed and effectiveness (using genomics, analytics, telepresence and personalized medicine), led by Dubai Health Authority.
- Test 21st century assessment systems and personalized learning solutions that work across curriculums (with an emphasis on Arabic language education, STEAM, well-being, coding, and other disciplines, led by the Dubai Knowledge and Human Development Authority.
- Deploy digital solutions across hospitality, real estate and telecommunications industries that reduce paperwork, increase transaction speeds, and increase customer satisfaction by an order of magnitude (Blockchain, digital personalization, etc.), led by Dubai Holding.
- Test integrated behavioral, genetic and biological systems for identifying, tracking and sharing information on criminals, in particular across borders and between jurisdictions, led by the Dubai Police.
Matar Al-Tayer, Chairman of the Roads and Transport Authority (RTA), said: “The Dubai Future Accelerator program is one of the most important platforms to develop innovative solutions.” Hussein Nasser Lootah, Director General of Dubai Municipality, added: “Future accelerators and incubators would effectively contribute to implement innovative ideas in reality, which serves the government’s agenda in various sectors. They create a singular opportunity for cooperation to implement the department’s ideas and projects and develop them to serve broader segments of society.”
The official website of the initiative, www.dubaifutureaccelerators.com, provides further details about the challenges facing each sector, how to play a part in solving them, as well as some important dates. In addition to that, the website explains the selection criteria and assessment process, based on which the foundation will select the companies that will participate in the first session of Dubai Future Accelerators.
Read the July 2016 issue of Business Review Middle East magazine
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”