In focus: Dell Technologies’ efforts to combat COVID-19
"Customers need essential technology now more than ever to put business continuity, remote working and learning plans into practice," said Jeff Clarke , vice chairman and chief operating officer, Dell Technologies.
"In Q1, we saw orders with banking and financial services, government, healthcare and life sciences customers up 15 to 20% – all to meet immediate needs of their customers, communities and patients. As the world pivots from response to recovery, we'll continue to put our broad capabilities to work to deliver differentiated results for our customers and our company."
With the help of its innovative products, broad capabilities, flexible supply chain and resilient workforce, Dell Technologies has been effectively navigating the pandemic and helping others to do the same.
Celebrating its culture of giving
In a recent statement made by the company, Dell Technologies placed a spotlight on its workforce’s efforts to provide support during the pandemic.
“As a company, we have prioritised our COVID-19 efforts where we can make the greatest positive impact to the immediate health, safety and sustainability of our communities and the frontline organizations working to treat and contain the virus around the world. We are committed to making this difference through our technology, our reach, our donations, and the remarkable efforts of our 150,000 team members,” commented Dell Technologies .
With the world requiring an increasing number of personal protection equipment (PPE), Dell Technologies has been leveraging its 3D printing (additive manufacturing) capabilities to produce as well as distribute, masks and visors for healthcare workers.
With COVID-19 having a significant impact on the most vulnerable, Dell Technologies has been working to address food shortages by distributing food and provisions totalling more than 500 meals per day and providing shelter to 100 individuals.
The company has also established a fundraiser in Minnesota raising more than US$25,000 to help families in need and children who rely on school meals.
Lending digital skills
With the capabilities technology can provide needed more than ever, Dell Technologies has been providing its technological expertise to its non-profit partners that needed to adapt quickly to remote working in order to continue their operations.
One non-profit partner includes Barnardos Ireland who needed to adapt their services in order to continue to support the children and families that depend on them. Dell Technologies provided a fundraiser and experienced work from home volunteers to lend their expertise in remote management of teams, setting-up conference calls, enabling security best practices, communicating with donors, and supporting call center activation and coaching.
Around the world, Dell has been providing financial aid to support those affected by the pandemic, this includes:
- An initial donation of US$284,000 to fund badly-needed materials such as surgical masks, protective clothing and eye protectors for local hospitals in China
- Delivering an in-kind IT infrastructure donation valued at US$853,000 to the Hubei Center for Disease Control and Prevention (CDC) in China.
- Setting aside US$3mn in funds and in-kind technology donations to help meet the needs of our communities and the front-line organisations working to treat and contain COVID-19
- Matching every team members’ donation to support the COVID-19 response, dollar for dollar up to $10,000 per employee per year via its Dell match program
- Supporting local businesses in Texas via its Round Rock Cares foundation with an initial investment of US$100,000
About Dell Technologies
Founded in 1984 by Michael Dell, Dell Technologies is built on a shared vision, ‘of a future that is better than today’. As a result, “Dell Technologies is committed to transforming businesses, shaping the future of innovation and developing technologies to drive human progress.”
Dell Technologies’ offers a wide range of products and solutions relating to infrastructure, workforce, industry, design and midmarket, as well as services for deployment, consultancy, payments, education, technology and more !
Dell Technologies works with multiple leading companies from around the world, offering its services to the likes of Tech Mahindra. To find out more about Dell’s partnership with Tech Mahindra, click here !
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Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”