Has the Samsung S8 allayed safety concerns caused by the Note 7?

By Reportlinker

Trust is something hard to earn but quick to burn and, once burned away, hard to earn back. This is especially true for businesses, and more true still in today’s business climate for very large corporations like Samsung.

The smartphone giant had to launch a massive PR and outreach campaign to secure its brand status after last Autumn's tragic Note 7 events exploded into a crisis for the company and its customers. Crisis communications experts from around the world thought that Samsung’s handling of the Note 7 safety problem was quite poor.

Samsung is now preparing to launch its latest upgraded smartphone product, the Galaxy S8. The question is, will this latest phone be well-received by customers and buyers, or will sales fall into a deep, dark hole due to what happened with the brand’s preceding model?

According to research from Reportlinker involving 502 U.S. respondents, the forthcoming Galaxy S8 is going to be well-received by Samsung customers. Concerns about that phone’s probable safety and quality have diminished substantially, with 66 percent of Samsung customers “very likely” to upgrade to the new offering, up from just 51 percent in October, 2016. 89 percent of customers overall are likely going to buy an S8 Galaxy.

Is this positive outlook a matter of fierce brand loyalty among Samsung customers? If so, the famous brand loyalty of Apple iPhone customers may be on the wane. Apple customers are less confident in their smartphone’s safety at writing time than they were back in October, 2016 (a 12 percent fall-off), even though four-out-of-five smartphone customers across brands say they’re not worried about their phones’ safety.

Are these results just Apple customers being more demanding than others? Or are they reading into what happened with Samsung’s smartphone? After all, Apple customers also don’t believe that the Galaxy S8 will be an improvement (nearly two-thirds are uninterested in checking it out), whereas Samsung’s customers are confident that the new phone will be better and look forward to checking it out.

Apple may already be feeling the somewhat negative perception among its customers. At the time of this writing, the launch of its new iPhone 8 looks like it’s getting pushed back from this coming September to October or November.

Read the April 2017 issue of Business Review Europe magazine. 

Follow @BizReviewEurope

Share
Share

Featured Articles

Top 10 largest revenue generating family businesses in MENAT

From the UAE to Turkey, these family firms are the largest by revenue in MENAT and cover everything from energy to entertainment

Top 10 metaverse projects in the UAE, including world firsts

As Accenture predicts the metaverse will fuel a US$1 trilion commerce opportunity by 2025, we round up 10 pioneering metaverse projects in the UAE

PwC’s survey shows Middle East CEOs remain upbeat on growth

CEOs in the Middle East are far more optimistic about regional growth than those in North America and Europe, according to PwC’s annual survey

Opinion: “Why we must tackle the digital skills crisis"

Leadership & Strategy

5 Mins With: Kathryn Kaminsky Vice Chair Trust Solutions PwC

Leadership & Strategy

Survey: The Future of Cloud Security in the Middle East

Technology