May 18, 2020

Khatib & Alami reduces costs by 40 percent on migration from private to public cloud

K&A
Khatib & Alami
iland
Mohamed Saad
John O'Hanlon
2 min
Khatib & Alami reduces costs by 40 percent on migration from private to public cloud

The top 100 international design firm Khatib & Alami (K&A), Based in Lebanon, manages and protects its clients’ multi-billion revenue projects with the global cloud solutions specialist iland’s enterprise cloud and disaster recovery services. It is now leveraging enterprise cloud and disaster recovery services as the IT backbone that runs and protects its mission critical applications as the company faces rapid growth requiring the scalability and efficiency of public cloud.

Originally established in 1964 as an architecture consultancy, K&A has grown to attain international status with operations in the Middle East, Africa, Western Europe and North America. No stranger to innovative technology, the company is recognised as a leading consultant in a number of disciplines, including architecture and engineering services; urban and regional planning; power and electrical utilities; telecommunication and many others.

K&A manages complex, high-value projects with aggressive deadlines, making it vital for the company to guarantee the availability of its mission critical systems and meet performance targets. The IT team initially made the move to a private cloud hosted in an iland data centre as part of its strategy to consolidate the IT environments that supported its numerous global offices. During that transition, the company also experimented with public cloud by implementing iland’s Disaster-Recovery-as-a-Service to support business continuity should anything happen to its private cloud. 

“We requested proposals from multiple providers, but the solution that iland presented seemed more logical for our business and a much better fit for us than the others,” said Mohamed Saad, corporate IT manager at Khatib & Alami. “All of the maintenance and management headaches and the fact we needed rapid scalability helped us come to the decision that having our own private cloud infrastructure was just too much of a hassle,” said Saad. “What’s more, the public cloud was considerably more economical than using our own equipment. We’re getting close to 35‐40 percent cost savings.”

“As with any technology adoption, transitioning between IT infrastructures can be daunting, particularly because many providers leave customers to navigate disparate management and disaster recovery add-ons by themselves,” said Lilac Schoenbeck, VP of product management and marketing at iland. “We’re committed to teaming with our customers, like K&A, to simplify migration and ensure they have the right mix of baseline infrastructure, tools and support they need to best address their business initiatives and protect business continuity.”

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Automation
UiPath
technology
repetitivetasks
Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”

 

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