DHL Express Opens Four New Service Points in the UAE
German supply chain specialist DHL Express has opened four new service points in the UAE in a bid to increase its service offering in the country.
Centres at Oasis Mall, Ibn Battuta Mall and Arabian Ranches are operational alongside the AED 100 million facility at Meydan, taking the total number of service points to 28.
Elliott Santon, Marketing and Direct Sales Manager, DHL Express UAE, said: "We realise the importance of having a strong and visible retail presence in the market. The recent openings will provide customers across the region and beyond with greater convenience and improved service.”
"At DHL we recognize the UAE's vison to become the regional gateway for the Middle East. As result, we have invested in its growth by providing the right facilities and services to help consolidate the countries position as a leading logistics nation."
The DHL service point in Oasis Mall can be found on the first floor next to the Nike store. Opening times are as follows; Sunday to Thursday from 10am to 10pm and 10am to 12am on weekends.
DHL Ibn Battuta Mall service point is located in the Tunisia court opposite Al Ansari exchange. Opening times are as follows; Sunday to Thursday from 10am to 10pm and 10am to 12am on weekends.
Arabian Ranches service point is located in the village community center next to Burger King. Opening times are as follows; Sunday to Thursday from 10am to 10pm including Saturday and 2pm to 10pm on Friday.
The recently opened Meydan facility is located near the North Gate, just behind the racecourse. Opening times are as follows; Sunday to Thursday from 9am to 6:30pm. The facility is closed on Friday and Saturday.
DHL has been present in the Middle East logistics industry for more than 35 years and has 220 service centres and service points across 19 countries in the region and 4,400 employees. DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2013.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.