Dubai Smart Government mPay App usage Increases by 600 Percent in a Year
Dubai Smart Government’s mPay app collected AED 105 million over the first nine months of 2014, a rise of 600 percent compared to the same period last year.
The mPay app showed 215,975 transactions in this time, as compared to 50,985 transactions and AED 15 million for the same period in 2013, representing a significant 324 percent increase in transactions and 600 percent increase in collections.
Commenting on these results, H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government, said: “Great importance is attached to this app as an effective channel for enabling customers to access government services around the clock on their smartphones. Our products and services revolve around the concept of a connected smart government, by providing customized solutions that meet their needs and aspirations.
“New users can search under the name ‘mPay’ and then easily settle basic services such as Dubai Police’s traffic fines, DEWA bills, recharging RTA’s Salik & Nol, fees for Dubai Municipality and Dubai Customs, settling Etisalat and Du bills, or donating for Al Jalila Foundation and Dubai Cares.”
The mPay app was upgraded recently for Android with the iPhone version to follow. The upgrade has a better user design and experience and additional features for a faster and smoother experience.
Additionally, the app allows customers to complete payment for any of earlier mentioned government services in zero seconds through the app’s auto-payment feature, which allows regular payment (daily, weekly, monthly or at a specific date given by customer). The feature also allows control over the minimum balance and the maximum payment/recharge.
To make use of these services provided by the mPay app, customers must register first with their credit card details in mPay.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.