UAE named best in Middle East at retaining Business Talent
The UAE is the best economy in the Middle East at retaining talent according to 2014’s Global Talent Competitiveness Index.
With a global rank of 22nd, the Gulf country is joined by Qatar (25th) and Saudi Arabia (32nd) in the top 35 in the world; the number one spot being taken by Switzerland in a top 10 dominated by European nations.
The study, conducted by international business school INSEAD alongside Adecco and the Human Capital Leadership Institute of Singapore, measures a nation’s competitiveness based on the quality of talent it can produce, attract and retain.
Commenting on this year’s study, Ilian Mihov, Dean of INSEAD, said: “We live in a world where talent has become the core currency of competitiveness - for businesses and national economies alike. Yet there is an all-too-frequent mismatch between education systems and the needs of labour markets.
“Businesses and governments need new kinds of leaders and entrepreneurs, equipped with the skills that will help their firms and countries to thrive in the global knowledge economy. To help them making the right decisions in an increasingly complex environment, we need the kind of indicators and metrics that GTCI offers.”
Bruno Lanvin, executive director of Global Indices at INSEAD, and co-author of the report, said of the high ranking for the UAE, Qatar and Saudi Arabia: “All three countries share the same approach by which their respective governments have given priority to making life easier for business and more attractive for external talents. This is proving a successful combination.”
The top 10 countries globally are:
- United States
See an infographic produced by Adecco to find out more about the study.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.