BeyondBranches extends services
BeyondBranches has extended the QuickTeller ecosystem further by enabling any customer to deposit cash into any bank account held at any bank in Nigeria at an agent.
QuickTeller is a value added service platform developed by Interswitch, the largest integrated payment processing service provider in Nigeria.
Established in May last year, BeyondBranches Nigeria was set up to support the cashless, agency banking and mobile payment initiatives running in the country.
Using this approach, BeyondBranches has been able to bring the bank within easy reach of those who need to deposit cash quickly and securely.
Simon Aderinlola, chief operating officer of BeyondBranches in Nigeria, said: “We are excited to make life easier for bank’s customers.
“The cost of transportation, the time wasted due to the traffic in Nigeria’s towns and cities and the queues within bank branches have made life difficult for the people of the country. Instead, customers of any bank can now go to a Quickteller agent and deposit funds into any bank account in Nigeria.”
Titilola Shogaolu Chief Payment and Value Added Services Officer of Interswitch Nigeria said: “Interswitch explores different opportunities to provide solutions that support the Cashless society drive of the CBN while also delivering a financially included Nigerian population.
“As such, BeyondBranches has integrated its platform and growing agent network into our platform to build a secure and highly scalable agency banking infrastructure in Nigeria, enabling Banks and other key players in the industry bring financial services closer to their customers in a secure manner. We are excited about the potential services that can be enabled with this infrastructure."
Gregory Ubigen, chief executive officer of BeyondBranches International, said: “The cash-deposit at an agent is an exciting new service that helps drive transactions to agents. By continually adding new services quickly, we can help drive branchless banking and digital inclusion in Nigeria. We hope to continue to support the Central Bank of Nigeria’s policies on financial inclusion.”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.