May 18, 2020

Who is Ooredoo Oman’s new CEO Ian Dench?

Ooredoo
Oman
Telecommunications
Ian Dench
Bizclik Editor
2 min
Who is Ooredoo Oman’s new CEO Ian Dench?

Ooredoo is a leading international communications company that delivers mobile, fixed, broadband internet and corporate managed services that are fitted around the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia.

Omani Qatari Telecommunications Company SAOG (Ooredoo) was founded and registered in the Sultanate of Oman in 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras.

Ooredoo Oman has welcomed Ian Dench into the company as the new Chief Executive Officer. Dench is joining the Company from the Ooredoo Group (where he served as Group Chief Commercial Officer). He has over 25 years of experience in leading telecommunications companies from around the globe and will continue to grow Ooredoo’s established success.

Ian Dench has worked in telecommunications companies all across Europe, Asia and the Middle East. Before joining Ooredoo, he was the Head of Sales and Marketing operations for Batelco.  He has also held a variety of senior leadership positions with O2 and British Telecom.

Ian joined Ooredoo Qatar operations in 2006 as the Executive Director, Corporate and VIP Accounts. In 2012, he was appointed as the Chief Marketing Officer (CMO). He was a key member of the Ooredoo Qatar leadership team and had significantly contributed in building Ooredoo’s market share in Qatar through developing and maintaining strong product and service portfolios.

Ian is a Member of the Board of Indosat Ooredoo, NavLink and an advisory board member for the Asia Pacific Internet Group.

As the CEO of Ooredoo, Ian will lead the company through the next phase of network enhancements and the digital evolution of products and services to customers across Oman.

Read the January 2017 edition of Business Review Middle East

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Jun 13, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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