Africa’s Off Grid Electric partners with EDF
Off Grid Electric (leading distributed solar company in Africa) and EDF (global leader in low-carbon energies) today announced a partnership to supply competitive off-grid solar energy in Africa. This partnership will take the initial form of joint venture ZECI in Ivory Coast. This first joint venture aims to supply power to nearly 2 million people in Ivory Coast by year 2020, with plans to rapidly extend the partnership’s initiatives to other countries in the region.
Within the scope of this joint venture, ZECI, EDF and Off Grid Electric will install and maintain solar kits for rural and peri-urban households. These individual kits include solar panels, which are easy to install, along with batteries for storing energy. Payment can be made through the simple use of a mobile phone. Customers will therefore have access to lighting and will be able to power a suite of energy-efficient household appliances including television sets, radios, fans and mobile phone chargers.
Rolling out this initiative in West Africa will create thousands of new sustainable jobs (over 1000 jobs in Ivory Coast alone), from sales managers to call-centre employees, who will benefit from Off Grid Electric and EDF in-house training. Giving customers the option to use a renewable energy source like solar energy also benefits the environment by replacing candles, paraffin, and kerosene.
“We’re thrilled to partner with EDF, an industry leader whose presence in Africa, combined with its experience, will enable us to grow Off Grid Electric’s footprint across the continent,” said Bill Lenihan, President and CFO, Off Grid Electric. “Access to reliable energy is a challenge throughout Africa and our partnership with EDF will help us to meet this challenge. Through energy independence, we hope to see households and communities seize new opportunities.”
“Off Grid Electric is the perfect partner for EDF, with its excellent knowledge of the African continent and a proven track record of providing innovative and competitive solar solutions,” said Simone Rossi, EDF Group Senior Executive Vice President, International Division.
He also stressed that “EDF is delighted to partner with Off Grid Electric, thus enabling the latter to benefit from the Group’s extensive expertise in the area of customer relations. This will be an opportunity for us to share the experience we have gathered from supplying energy to more than 30 million customers worldwide, to the advantage of new customers in West Africa.”
Off Grid Electric received the UNFCCC’s Momentum for Change 2016 Award at The 22nd Conference of the Parties (COP22) held by the United Nations in Marrakech, Morocco. The Momentum for Change initiative is spearheaded by the UN Climate Change secretariat to shine a light on some of the most innovative, scalable and replicable examples of what people are doing to address climate change.
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”