Capgemini: why Testing 2.0 is the future of digital testing
In our increasingly digital world, consumers expect an online experience that is seamless across multiple devices, browsers and apps.
This can prove particularly challenging for businesses that are eager to bring new products to market but don’t want to compromise on the quality of their service. This is where digital testing comes into play. It is a crucial lynchpin of the modern business process, but how many organizations are ready for this key transformation journey?
The digital testing industry has changed significantly over the past ten years thanks to an evolution in technology and a shift in business requirements. To keep up with changing consumer demands, businesses need a testing approach that is agile and tailored to their needs, and causes minimal disruption across the company. Yet despite a growing awareness of what is required, according to the analyst house PAC only 18 percent of European firms have a robust digital testing strategy. In fact, the speed of change is so quick that many businesses are struggling to implement the latest technologies into their legacy systems.
The key advances driving this change revolve around connectivity. As a result of the Internet of Things, billions of devices are now connected, which means more testing is needed than ever before. Luckily, thanks to innovations like cloud computing and automation it is now possible to test hundreds of applications simultaneously. Facebook recently opened a purpose-built data centre in Oregon, housing over 2,000 smartphones for application testing. This data centre contains 60 racks, each holding 32 smartphones of varying quality, so that the company can test its applications on as many different devices as possible, to deliver a consistent standard of security and customer experience. For a company like Facebook, which is expanding rapidly across the globe, this type of agility is vital in ensuring widespread adoption.
As testing becomes increasingly sophisticated, businesses will be able to predict problems before they happen, shifting away from a reactive, ‘find and repair’ model towards a preventative strategy where constant testing is a core function. This can only serve to improve the bottom line, as companies will be able to deploy new products and services at increasing speed, helping their business to continually evolve with market demands.
But this is just the start. Robotic capabilities are continuing to advance and will soon be able to control vast segments of the testing process. Other innovations will help improve areas like security, particularly for the financial services industry where banks including HSBC and Bank of America are already testing blockchain technology to simplify trade finance processes.
Of course, the real question is whether organizations will be able to integrate these techniques into their legacy systems in a timely and cost efficient way. That challenge can only be solved by investing properly in education, training employees to not only understand, but to be experts in the latest technology. An important starting point is to understand that testing transformation is a journey that an organization needs to view in terms of a change program, first of the testing function itself and then more widely within the IT function. To do this, companies must not only break down siloes between departments, but centralize their IT team, so that technology becomes an enabler rather than a hindrance.
By Julian Clarke, Apps2 Sales Lead for Testing at Capgemini
Read the August 2016 issue of Business Review Europe magazine.
Grupo Espinosa: 70 years of constant evolution
Founded in 1952, Grupo Espinosa has been relentlessly supporting the publishing industry with producing more than 100 million copies every year – whether its books, magazines, catalogues or single-order custom prints. No project is big or small for Grupo Espinosa, as the facility can scale up on demand and their turnaround times are highly competitive. Grupo Espinosa works with on-demand digital press or offset press, in paperback with glued softcover binding, PUR softcover binding, stitched paperback binding, binder’s board, hardcover, saddle stitched, Spiral or Wire-O. Equipped with the experience needed for a product to leave the plant ready for distribution, Grupo Espinosa delivers anywhere inside or outside Mexico. Traditionally starting off as a black and white printing press, Grupo Espinosa has experienced transformation first hand – from colour to digital offset printing. Currently, Grupo Espinosa is also looking at making capital investments into audio books to match with the increasing demand.
So how did a seemingly local operation in Latin America become a world-renowned printing facility trusted by hundreds of clients? As Rogelio Tirado, CFO of Grupo Espinosa for the last six years says “It all comes down to our market experience and our dedication to quality”. With nearly 70 years behind them, and located in Mexico City, Grupo Espinosa has two major locations – one spanning 75,000 square metres and the other about 45,000 square metres. Both locations are controlled by a single ERP (Enterprise Resource Planning) system ensuring speed, consistency and quality of work. Tirado says this isn’t their only competitive advantage. He adds “Our competitive advantage is the relationship we have with customers and the trust they put in us with their intellectual property”. Speaking of trust, global publishing giant Macmillan Education exclusively partners with Grupo Espinosa for their Latin America operations, as part of Macmillan’s decentralized hub strategy. Having a facility that offered the full spectrum of service – from storing digital content to printing and distributing – was one of the major requirements for Macmillan, and Grupo Espinosa was recognized as the leading printing hub for providing this 360 infrastructure. Another factor that has led to success for Grupo Espinosa is the absolute focus on quality and time. The staff are committed to providing the best quality in the best possible time, without causing wastage of resources. Sustainability is a huge factor playing into Grupo Espinosa’s operations, and they’ve created a healthy environment with the sustainable use of paper and energy resources as well as keeping their employees – most of them associated with the organisation for over 10 years – happy. He adds, “In order to be truly successful, you need to be good to the environment, employees, suppliers, and your customers. But most importantly, you need to be sustainable, you need to have proper working conditions, pay proper salaries, proper prices for paper, source the paper from sustainable sources, pay your taxes, basically be a good global corporate citizen and that's probably one of the biggest achievements that we have.”