Feature: How thinking 'intuitively' can help solve the UK's productivity woes
David Goff, Head of Enterprise Networks, Cisco UK and Ireland, how thinking ‘intuitively’ can help solve the UK’s productivity woes.
The UK is recognisably suffering from a productivity problem.
Last year, the Office for National Statistics (ONS) found that since the 2008 recession, economic growth has only been achieved by increasing the number of weekly hours employees work. Ten years is a long time to allow a problem to remain unsolved, especially when it leaves staff feeling exhausted. If one thing is clear, it is that UK businesses need more support to compete with an increasingly globalised marketplace. The current status quo simply is not sustainable for them in the long term. It therefore came as no surprise to see Chancellor Phillip Hammond again make tackling the UK’s long-standing productivity challenge a high priority for the UK Government.
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Similar to last year’s Autumn Budget announcement, Phillip Hammond focused the Spring Statement on the UK’s technology landscape and the role it can play with supporting British businesses. The Chancellor underpinned how the UK must unleash innovations, embrace new technologies and most importantly, alleviate long-held productivity pain. Whilst many would have thought that this would be comforting to hear, turning this optimistic rhetoric into a realistic industrial strategy is easier said than done. With so many apparent routes to success available to businesses, it can be very intimidating to know where to start with investing into the technology that promises to make the difference they crave for their staff.
Investment in emerging technologies
The last few years has given rise to many innovative technology trends – such as artificial intelligence, machine-learning, the internet of things (IoT) and blockchain to name just a few. Business leaders have subsequently been left feeling spoilt for choice, with trying to select and implement the right tools to enhance workplace productivity all feeling hugely daunting. But let’s be clear, they are going to spend. Gartner recently predicted that the lure of these technologies will drive global IT spending to reach $3.7 Trillion during 2018, increasing 4.5% from the previous year, due to a recognition that these technologies could potentially recover up to 6.2 billion hours of worker productivity.
This poses several questions: what technologies will companies decide to spend their money on to future-proof their business, increase value and maximise productivity? And what should they spend their money on?
Intent-based networking - pivotal to future innovation
Intent-based networking is the one trend to keep an eye on. There are now more connected devices globally than there are people, each containing different information, knowledge and capabilities. To effectively manage and leverage such an array of devices in the workplace, an intent-based network is essential.
Intent-based networks can continuously learn and adapt, gathering new insights and predicting outcomes before they occur. Users interact with the network by making a request, the network then intuitively calculates the best option for solving that request and automates the necessary action without prompt.
This all serves to eradicate the mundane tasks employees have all come to dread over time, offering a new level of automation that can solve the common complexities we so often see draw frustrated breath and drooping shoulders in the workplace.
Shifting business approaches
Cisco is at the vanguard of innovation within the intent-based networking space having developed what we call the ‘Network Intuitive’. Cisco’s Network Intuitive recalibrates processes and enhances productivity by empowering businesses with a ‘humanised’ network, one which thinks for itself, predicts the next steps and actions them accordingly.
Shaping workplace ecosystems
The network intuitive offers an insight into everything that’s connected to the workplace ecosystem. It is capable of applying context, such as prioritising and solving network traffic needs, or establishing devices that might be threatening the network (identifying and automating how best to deal with these threats to minimise disruption). This technology can adapt to networking performance and change in real-time to match a preferred status by users, automating the necessary actions so they are no longer a constant worry for the IT team usually responsible.
High-profile organisations like NASA, DB Systel GmbH, Jade University of Applied Sciences and Royal Caribbean Cruises have all already adopted the Network Intuitive and are reaping the rewards, resolving to prepare themselves now for this next stage of workplace transformation.
Looking to the future
Intent-based networks will not be the only technology which businesses will or should invest in over years to come. However, as the number of connected devices grows and we continue to see innovation prosper, it is highly likely that technologies in IoT, machine-learning and blockchain will rely on these networks to maximise productivity.
There’s no questioning the UK’s productivity woes, but as we enter the fourth industrial revolution we are seeing new technologies emerge, capable of transforming how we operate and which can enhance efficiency across multiple disciplines. Ultimately, decisions surrounding investment lie with business leaders, but if a business is to prosper in this digital age it must be willing to adopt technology that can understand their intent, and subsequently act upon it.
Grupo Espinosa: 70 years of constant evolution
Founded in 1952, Grupo Espinosa has been relentlessly supporting the publishing industry with producing more than 100 million copies every year – whether its books, magazines, catalogues or single-order custom prints. No project is big or small for Grupo Espinosa, as the facility can scale up on demand and their turnaround times are highly competitive. Grupo Espinosa works with on-demand digital press or offset press, in paperback with glued softcover binding, PUR softcover binding, stitched paperback binding, binder’s board, hardcover, saddle stitched, Spiral or Wire-O. Equipped with the experience needed for a product to leave the plant ready for distribution, Grupo Espinosa delivers anywhere inside or outside Mexico. Traditionally starting off as a black and white printing press, Grupo Espinosa has experienced transformation first hand – from colour to digital offset printing. Currently, Grupo Espinosa is also looking at making capital investments into audio books to match with the increasing demand.
So how did a seemingly local operation in Latin America become a world-renowned printing facility trusted by hundreds of clients? As Rogelio Tirado, CFO of Grupo Espinosa for the last six years says “It all comes down to our market experience and our dedication to quality”. With nearly 70 years behind them, and located in Mexico City, Grupo Espinosa has two major locations – one spanning 75,000 square metres and the other about 45,000 square metres. Both locations are controlled by a single ERP (Enterprise Resource Planning) system ensuring speed, consistency and quality of work. Tirado says this isn’t their only competitive advantage. He adds “Our competitive advantage is the relationship we have with customers and the trust they put in us with their intellectual property”. Speaking of trust, global publishing giant Macmillan Education exclusively partners with Grupo Espinosa for their Latin America operations, as part of Macmillan’s decentralized hub strategy. Having a facility that offered the full spectrum of service – from storing digital content to printing and distributing – was one of the major requirements for Macmillan, and Grupo Espinosa was recognized as the leading printing hub for providing this 360 infrastructure. Another factor that has led to success for Grupo Espinosa is the absolute focus on quality and time. The staff are committed to providing the best quality in the best possible time, without causing wastage of resources. Sustainability is a huge factor playing into Grupo Espinosa’s operations, and they’ve created a healthy environment with the sustainable use of paper and energy resources as well as keeping their employees – most of them associated with the organisation for over 10 years – happy. He adds, “In order to be truly successful, you need to be good to the environment, employees, suppliers, and your customers. But most importantly, you need to be sustainable, you need to have proper working conditions, pay proper salaries, proper prices for paper, source the paper from sustainable sources, pay your taxes, basically be a good global corporate citizen and that's probably one of the biggest achievements that we have.”