May 19, 2020

Direct flight between London and Harare proposal rejected by British Airways

UK
Zimbabwe
British Airways
professo
2 min
Direct flight between London and Harare proposal rejected by British Airways

Zimbabwe’s Tourism Minister, Prisca Mupfumira, recently proposed the idea of direct flights between the capitals of the UK and Zimbabwe to British Airways (BA).

The UK flag carrier has rejected the proposal of flights to Harare, according to the Zimbabwe Tourism Authority (ZTA).

Karikoga Kaseke, the CEO of ZTA, reported that BA turn down the idea on the grounds that the route does not currently have enough business class potential.

The carrier believes that the majority of travels between the UK and Zimbabwe are predominantly economy class, making the proposal not commercially viable.

The UK used to be a strong contributor to Zimbabwe’s tourism industry – the relationship is anticipated to grow again following Emmerson Mnangagwa’s inauguration.

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“BA are saying that, from their perspective and when they look at their projections, they see a lot of potential for economy class travellers but when they look at business class possibilities and try to balance with their business model they are seeing the balance not working out,” stated ZTA CEO, Kaseke.

“They (BA) say they are more interested in the business class travellers. As you know, KLM introduced flights some few years back and within nine months they pulled out for the same reasons.”

“In terms of fuel, when airlines are flying they fly for business; they want to get money, it's not for charity.”

“When the profitability of a route is looked at from a yield point of view - the mixture of business and economy class passengers - it must show a positive sign and BA are saying at the moment, they don't see the positive from the business class travellers.”

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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