FedEx Acquires Supaswift businesses in Southern Africa
FedEx Corp announced today that its FedEx Express subsidiary acquired Supaswift businesses in South Africa and six other countries, which are Botswana, Malawi, Mozambique, Namibia, Swaziland and Zambia.
These acquisitions represent the latest step in the company’s strategy to grow its African network and service offering.
FedEx Express now has direct access across the seven countries to 40 facilities and over 1,000 team members, who join the ranks of more than 300,000 FedEx team members globally.
As of today, FedEx Express is offering a complete suite of export, import and domestic solutions across Southern Africa, connecting the region to more than 220 countries and territories worldwide, enhancing customers’ business flexibility and speed to market.
“Southern Africa is a key region for us,” said Frederick W. Smith, Chairman, President and Chief Executive Officer of FedEx Corp.
“The region offers tremendous opportunities for both local and international customers to access new markets and increase market share.”
“FedEx Express first entered the African market in the early 1990s through an established network of Global Service Providers.
“Acquiring Supaswift businesses is part of our growth strategy in one of the world’s most rapidly developing regions,” said David Binks, regional president, FedEx Express Europe, Middle East, Indian Subcontinent and Africa.
The acquisitions provide FedEx Express access to an established regional ground network and extensive knowledge of the Southern Africa region.
Andrew Lovell, Chief Executive Officer, FedEx Express Southern Africa, said: “With this transaction now finalised, a new and exciting era begins for our customers and employees.
“Our current and prospective customers will benefit from an enhanced service portfolio, superior quality and the FedEx global network.”
Supaswift started operations in South Africa in 1990. In 2005, Supaswift merged with MyExpress (Pty) Ltd, which had been offering FedEx Express international services in Southern Africa since 1991.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.