Jasco IT partners with Helios IT in aiding Medscheme
In South Africa, ICT,energy and industry solutions provider Jasco has entered into a three-year agreement to provide IT support to Helios IT Solutions (Pty) Limited, a provider of IT services to one of South Africa’s largest health administration and managed care service providers, Medscheme.
Jasco Electronics will provide IT support and maintenance in the evolution of Medscheme’s Avaya Communication Manager 6 platform.
Steve Briggs (pictured, right) Managing Director (MD) of Jasco Enterprise, says there is the potential of expanding the scope of the contract to include the integration of existing legacy systems with the Avaya platform aimed at further optimising Helios’ and Medscheme’s operations.
Briggs said: “This partnership opens some exciting doors for us. We are already looking at ways to connect systems such as workforce management and access security to give Medscheme even tighter control of their business.
“We bring a totally new approach to the IT environment at Helios to the table.”
He added that the contract reflects Jasco’s strategy to help clients optimise their contact centre infrastructures to maximize the value-add to their businesses.
“Increasingly, customer relationships are considered an organisation’s most valuable asset and on this context it is crucial to ensure that that the technology deployed enhances the customer experience,” said Briggs.
Medscheme currently manages the medical scheme benefits of 3.4 million people and employs more than 3,000 employees across its 16 branches nationwide.
Helios MD, Vijay Pillay, says that a cost-effective, reliable and intelligent IT Support Service is pivotal to Medscheme’s operations and its ability to provide good quality service to all its clients.
Pillay said: “Medscheme is a technology-driven business and Helios offers sophisticated technology platforms which enable the company to deliver efficient services to clients through the best-of-breed Avaya platform. Jasco has extensive experience in this area and we will rely on this expertise to maintain the system at the cutting edge.
“During the first few weeks we’ve experienced a seamless transition to Jasco as the service provider with no business disruption. This has opened up a number of interesting discussions to find new technology synergies that enhance our agent forecasting and scheduling.”
For more information visit Jasco at www.jasco.co.za
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.