May 18, 2020

GITEX Technology Week Showcases the Future of Middle East Smart Tech

Technology
UAE
events
Smart Government
Bizclik Editor
3 min
GITEX Technology Week Showcases the Future of Middle East Smart Tech

With the Middle East’s ICT growth outpacing the global average, international technology professionals from 150 countries are eyeing emerging market growth at this week’s GITEX Technology event at Dubai World Trade Centre.

Buoyed by region-wide investment in Smart technology spending, the region’s ICT market is set to jump from a projected $15 billion in 2014 to $20 billion in 2020, boosted by infrastructure spending by the government sector — the largest and fastest growing vertical market according to IDC.

GITEX is the largest ICT event in the Middle East, Africa and South Asia (MEASA) – with this year’s event due to host more than 3,700 exhibiting companies from 61 countries and 100,000 visitors from 150 countries.

The event covers four knowledge themes: Smart, Cloud, Big Data and Mobility.

Helal Almarri, Director General, Dubai’s Department of Tourism & Commerce Marketing (DTCM) and CEO, DWTC, said: “Dubai is set to transform into a ‘Smart City’ by harnessing technology to create better living conditions and new forms of developments for all people in Dubai and the UAE.

“GITEX Technology Week is privileged to contribute to this vision by facilitating the public-private partnership in knowledge exchange and sharing of achievements between the world’s leaders in smart innovations and local organisations leading the smart transformation of Dubai.”

Market research company Gartner anticipates a growth rate of eight percent in regional ICT spending this year, compared with global growth of just 2.1 percent.  

With Dubai's Smart City roll-out predicted to catalyse an acceleration of Smart City initiatives in other GCC Countries, GITEX will showcase a pioneering app-based Smart Journey Tour featuring more than 25 Smart technology leaders, as well as government-led updates on the progress of the Dubai Smart City initiative.

Marwan Bin Haider, Executive Director, Planning & Development, Dubai Smart Government, said: “The region’s Smart City developments demonstrate how GCC governments are increasingly innovating delivery of services to people and businesses.

“GITEX Technology Week is the leading platform to demonstrate best practices in government services and build support of Dubai Smart Government as one of the world’s most efficient systems architects.”

The Big Data Conference on 14 October will educate on how Big Data can deliver new insights and enhance ROI in a global Big Data market poised to jump from $3.2 billion in 2013 to $15.1 billion by 2020.

On the same day, Cloud Confex will return as the region’s largest integrated cloud exhibition and conference. With the GCC cloud computing market due to post seven-fold growth and expand at a CAGR of 32.8 percent to reach $668.5 million by 2020, global leaders in data storage and management will present new cloud-based solutions at GITEX.

GITEX  2014 will also debut a range of innovative and exciting industry features catering to more than 1500 delegates and 150 speakers including the Cloud Confex, Big DataConference, and Digital Strategies Forum.

The event comes to close on October 16.

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Automation
UiPath
technology
repetitivetasks
Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”

 

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