DHL Global Forwarding strengthens its leadership in Africa
In a recent announcement made by DHL Global Forwarding, the organisation is focusing its efforts on Morocco and West Africa by strategically appointing new leadership.
“The economic outlook for West Africa remains positive, and we are especially upbeat about the opportunities present in these three countries, which are among the continent’s top ten economies. With these new country heads, I am convinced that we are now better equipped to advance our market leading position in the forwarding business,” said Serigne Ndanck Mbaye.
DHL Global Forwarding
With over 50 years of providing leading international air, ocean and road freight solutions, DHL Global Forwarding has recently announced its plans to strengthen its leadership teams in Burkina Faso, Côte d’Ivoire, Senegal and Morocco via new country manager appointments.
Gisele Bamara - West Africa
Within the West Africa region, Gisele Bambara leads a team of almost 80% women in Burkina Faso. The team has been reported to have grown the business significantly in the past 14 months establishing DHL Global Forwarding as the preferred logistics provider of choice among its customers.
Lamine Junior Cisse (Senegal) and Elhadji Galaye Ndaw (Côte d’Ivoire)
In Senegal, Lamine Junior Cisse will assume the role of Country Manager as well as the region’s Industrial Projects Commercial Manager. Cisse joins the company from an international energy firm Elhadji Galaye Ndaw. Who will be using his expertise in business development, sales and marketing to advance the business in Côte d’Ivoire for the company.
All three executives - Bamara, Cisse and Ndaw - will report directly to DHL Global Forwarding’s West Africa CEO, Serigne Ndanck Mbaye.
Tina Manoukian - Morocco
Tina Manoukian - described as a verteran within the industry and has been with DHL for 22 years - has been appointed to manage the growing presence of DHL Global Forwarding in Morocco. Manoukian will be directly reporting to Pramod Bagalwadi, CEO, DHL Global Forwarding, Sub-Saharan Africa.
DHL has also been working to expand its automotive portfolio in the past few years, due to Morocco emerging as one of the continent’s largest motor industries.
Excited about the prospects in Africa, Bagalwadi commented that “Morocco is really buzzing at the moment, thanks to the government's efforts to invest substantially on rail and road infrastructure as part of its economic strategy. We have seen an influx of foreign direct investments, especially in its automotive industry, due to the numerous automotive free trade agreements with the European Union and the United States. I’m confident that Tina will help raise the bar further for our business in Morocco,” said Bagalwadi.
For more information on business topics in Europe, Middle East and Africa please take a look at the latest edition of Business Chief EMEA.
Image source: DHL
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.