DHL named top company to work for in the UAE for fourth year running
The global research, training and consultancy firm Great Place to Work has recognised the best places to work in more than 50 countries across the world. The company has recently revealed its seventh annual list of the ‘Top Companies to Work For in the UAE’. The 2016 to 2017 UAE list is the biggest so far for Great Place to Work and it recognises the top 24 companies that have outstanding workplace cultures.
The study assesses the level of credibility, respect, fairness, pride and camaraderie within an organisation and forms part of the world’s largest employee survey. Two-thirds of a company’s score is based on the confidential feedback of their employees while the remaining score is attained from an audit of management and HR practices.
The ‘Top 24 Companies to Work For in the UAE’ are represented by a diverse number of industries including logistics, technology, finance, media, retail, FMCG, fashion, hospitality, healthcare, technology, health & beauty, pharmaceutical and manufacturing.
DHL has maintained the number one position on the yearly list for the fourth year running. The logistics company provides a family experience that makes employees want to stay and prosper within the company. It places people first (above any other business practice) understanding that a motivated and engaged workforce is a productive and profitable one. DHL prioritises living by its core values, nurturing employee development, creating a fun work environment, being transparent, listening and acting on employee feedback and celebrating successes. But what created the competitive advantage is DHL’s close monitoring of the application of these HR practices and policies, leaving no room for deviation or bias.
DHL sets a record in the history of Great Place to Work in the UAE by maintaining the position of number one company to work for in the UAE for the past four years. The logistics company is setting the standard today when it comes to providing the best employment experience and workplace culture.
DHL started its journey as an employer of choice by setting the right standards and developing the best policies, but what created the competitive advantage is DHL’s close monitoring of the application of these practices and policies, leaving no room for deviation or bias.
This proactive approach means that DHL is prepared for any market change that may affect the employment experience and that they tackle those changes with the best attitude and practices.
DHL cares for its own employees like no other company on the list. It provides a family experience that makes employees want to stay and prosper within the company. Respect, nurturing employee career development, creating a fun work environment, being transparent, listening and acting on employee feedback and celebrating successes is what makes DHL a great workplace environment. DHL ensures that its employees know at every step that they are the key to DHL’s success.
DHL believes that the businesses success (as a workplace) is because of a continuous focus to go from good to great. This is ingrained in DHL’s mindset and culture, and is enshrined in its philosophy “Everybody, Every day, Everywhere…. A little bit better”. Who wouldn’t want to work for a company where they know they are empowered to make a difference to their colleagues, the business and their customers. And they have an opportunity to give back – the Spirit of Yellow CSR umbrella is run by employees who are passionate and inspire those around them to make a sustainable impact. This has made DHL stand out as an Employer of Choice and continuously drives the highest levels of engagement.
This year’s runner-up was Omnicom Media Group, which advanced one spot from last year. This was followed by Splash (which also moved up one spot) who took third place. In fourth place was THE One, a position it has held since the list was launched, while Weber Shandwick came in fifth, climbing two places from 2016.
The list also included companies such as Estee Lauder, HILTI Emirates, FedEx, Hilton, MARS, Al Fakher Tobacco, Dulsco, NMC Healthcare, Philips, Delta Partners, Danzas AEI Emirates, Mundi Pharma and Redington.
Maha Zaatari (Managing Director, Great Place to Work in the UAE) commented: “The expansion of the 2016 to 2017 list is testament to the value UAE companies place on human capital development. Despite a challenging financial year, most companies that have been on the list previously maintained their position as great workplaces. This is an impressive accomplishment considering the high level of participation we had this year and the number of new companies entering the list. It’s great to see these organizations put into practice the lessons they have learnt from going through the Top Companies process. We’re definitely seeing a marked improvement in the standard of HR practices. We are seeing among the Top Companies a greater emphasis on CSR initiatives as employers respond to employees’ desire for meaning, to be part of something bigger. People who have meaning and purpose in their lives are happier, feel more in control and get more out of what they do. They also experience less stress, anxiety and depression. Happiness in the workplace is carried into the home and the wider society so it really is a foundational piece in building the happiness of a nation.”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.