May 19, 2020

Facebook to open office in Johannesburg

Facebook
sub-saharan africa
South Africa
Johannesburg
mahlokoane percy ngwato
2 min
Facebook to open office in Johannesburg

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Facebook has announced it will be opening a new business office in Johannesburg, South Africa, which will be the company’s first permanent office in Sub-Saharan Africa.

The social media giant, which has a long term goal of reaching a billion more people across the world, has already sought to build its user base in Africa through a range of programmes, such as internet.org.

The Johannesburg office will serve as a sales hub, and will help Facebook attract small businesses from the region that may want to advertise with it. Facebook has hired Nunu Ntshingila, chairman of Ogilvy South Africa, as the company’s Head of Africa.

More on Facebook:
Facebook's proposed money transfer function would bring benefits for Africans
Facebook Aims to Bring Free Internet to Africa
Orange makes Facebook accessible on every African phone

Africa is still very much an emerging market and most of its inhabitants are still without without Internet access and those who are online are getting there on mobile devices. For Facebook, a service that’s already amassed 1.4 billion users, Africa provides a region where there’s still plenty of room for growth.

There are now 120 million Africans who visit Facebook each month, up from 100 million in September. Facebook is planning to hire 25 people for its South Africa office who will be focused on advertising and business development.

Read the June Issue of African Business Review 

Source: [redcode]

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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