Imperial wins Colgate-Palmolive contract
A three-year contract for warehousing and distribution services has been awarded to Imperial Retail Logistics by Colgate-Palmolive.
The Imperial Logistics group is undertaking the national warehousing, primary and secondary distribution of Colgate-Palmolive’s entire range, including the Protex and Sanex brands, reveals operations director Friedel Spies.
An average total of 290 primary loads will be transported on a monthly basis. In addition, the outsource contract will see Imperial managing Colgate-Palmolive’s warehousing on an national basis, as well as offering dedicated customer service and various support functions - through its extensive IT resource network.
Spies said: “We will leverage our specialist knowledge, processes and technology to offer a complete, customised warehousing and secondary transportation solution aimed at boosting Colgate-Palmolive’s competitiveness.
“Imperial Retail Logistics’ ability to draw on the expertise of other Imperial group companies, its well established distribution network and proven track record as a technology leader contributed to this contract win.
“By partnering with established operating companies within the group, Imperial Retail Logistics has the capability to offer Colgate-Palmolive a single point of contact to manage all of its national 3PL requirements.
As a result, the service offering is provided by the industry ‘experts’ in their respective fields. In Colgate-Palmolive’s case, Imperial Managed Logistics manages the primary transportation, alongside our warehousing and secondary distribution service.”
He further added: “Colgate-Palmolive fits well into our established distribution network, through which we service over 6,000 customers nationally, as well as into sub Saharan Africa. As one of the largest logistics service providers in southern Africa, Imperial Retail Logistics utilises various state of the art technologies.
“Our industry specific ERP system that is integrated with global warehousing, distribution and financial systems enables us to be at the forefront of technology. Our proven track record in system development and integration with our principals is a key advantage for clients like Colgate-Palmolive.”
Also a benefit for the company is the new, state-of-the-art warehousing and logistics facility launched early 2013 by Imperial Retail Logistics, Spies says.
The new 20000 m² facility consists of wide aisle and narrow aisle racking which allows for optimum space utilisation and flexibility. It also makes provision for the storage of aerosol products due to high density sprinkler systems in a dedicated welded mesh area.
The facility boasts features such as ultra-flat flooring with high load bearing capacity. The design of the warehouse makes it possible to deliver directly to customers and also supply other Imperial Retail Logistics’ warehouses nationally.
Colgate-Palmolive is an American multinational consumer products company that manufactures and distributes household, health care and personal products, such as soaps, detergents and oral hygiene products.
“We are delighted to be working with Colgate-Palmolive, and have the opportunity to demonstrate why Imperial Retail Logistics’ is regarded as a leading FMCG logistics service provider in southern Africa,” Spies concluded.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.