May 19, 2020

The March issue of Business Chief, Africa edition, is now live!

Mag live
professo
1 min
The March issue of Business Chief, Africa edition, is now live!

Welcome to the Africa edition of Business Chief, which comes to you this March jam-packed with a variety of both global and local content.

In our lead feature, Andrew Woods speaks to Kendall Ananyi, CEO of Tizeti, about how the African telecommunications company is helping tech giant Facebook expand in the Nigerian market.

For technology transformation this month, we take a look at data infrastructure with comments from experts at SAP and Cisco on how businesses can dig through vast quantities of data and use it to their advantage.

Turning to people management, Michelle Boucher from Colonial Life tells us how businesses can adapt their workplace environment to encourage creativity and motivate employees. 

In sustainability news, Stuart Hodge asks GM Global Manager of Renewable Energy, Rob Threlkeld why now is the most exciting time to work in sustainability.

March’s city focus explores Lagos, and we’ve also investigated the top 10 most expensive restaurants in the country – so look no further if you’ve got a client to impress!

Be sure to take a look at our company profiles where we update you on the latest exciting developments underway from Aggreko, African Underground Mining Services, Maersk Line and Lagoon Hospitals.

We hope you enjoy this month’s issue, and as always you can leave any comments or feedback on Twitter @BusinessChief

africa.businesschief.com

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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