Travel Technology Company TTS expands business in Africa
TTS has expanded its growth in Africa with a main focus on the Partnership program, with the purpose of accelerating growth and finding new opportunities,
The creator of the first mobile application that gives access to a Global Distribution System- Travelport Mobile Agent, TTS has been supporting travel agents in their day-by-day work and life enabling them to be more productive by accessing the GDS anytime, anywhere, be it in the office or on the go. The app supports all Travelport cores (Apollo, Galileo and Worldspan) and it’s available for iOS and Android devices, counting already more than 30,000 downloads since its initial launch.
Pedro Barata, founder of TTS, said: “When we entered the African market we had in mind the fact that Africa is growing and has refreshed its perspective on ICT. We are committed to invest in building long-term relationships with partners that are aligned to our vision and are in demand for a work-life balance. We want our products to innovate the way travel agents and consolidators work and we are happy to have already accomplished that”
TTS also created the first airline consolidation specific solution- TTS Consolidator- adapted to support the airline consolidation business, meeting the requirements of both IATA and non-IATA travel agents.
Why Travelport Mobile Agent in Africa?
African businesses have specific needs and there is no existing technology to address their needs. This is why Travelport Mobile Agent has been specially designed to meet these requirements. Moreover, the biggest African breakthrough- the spread of mobile phones with the introduction of inexpensive smartphones- stays at the grounds of TTS decision of taking upon the African markets.
Why TTS consolidator in Africa?
In Africa there is a considerable amount of consolidators and non- IATA agencies. TTS Consolidator was created for these entities.
By adopting these two main TTS solutions and through technology, TTS delivers competitiveness, efficiency and speed. In short, the company aims at servicing travel agents, airlines and consolidators and increase the access to technology, thus to better work-life, In Africa and beyond.
For more information, visit http://tts.com/en
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.