May 19, 2020

Retail Business Technology Expo - 9-10 March 2016

Jess Shanahan
3 min
Retail Business Technology Expo - 9-10 March 2016

Retailers come to RBTE to learn about the latest innovations in technology and hear their industry peers providing stimulating thought leadership talks.   As the entire industry battles to innovate and keep up with the challenges and opportunities of the omnichannel market it’s a very exciting time!

RBTE is by far the leading European retail solutions event for the retail and hospitality industry in terms of exhibition size, conference programme and attendance. Over 12,000 visitors attended RBTE and the co-located Retail Design Expo at London’s Olympia in March last year, and over 16,000 visitors are expected at the 2016 event, with the additional attraction of the newly launched Retail Digital Signage Expo.

In addition to the 350+ exhibitors offering a comprehensive range of solutions, RBTE has a vast range of exciting features, including a FREE education programme jam packed with famous retailers and industry experts, workshops, networking opportunities and hospitality – all under one roof.

RBTE is still growing fast due to its continuing success and will return in 2016 when it will be co -located with Retail Design Expo – which is devoted to every aspect of design, visual merchandising and branding of the physical store – as well as Retail Digital Signage Expo, an exciting new development that’s embracing the booming digital signage market

These shows together present all the solutions encompassing the online and offline retail offering under one roof. It is the only event that addresses all aspects of the desired seamless customer experience.

RBTE prides itself on its outstanding FREE education programme featuring leading retailers. The conferences at RBTE have always been well received with packed theatres, but the 2016 programme will go to the next level with the finest retail speaker programme in Europe.

With five theatres, including one dedicated to Payments, and another to eCommerce, all the burning issues and challenges retailers are facing will be addressed alongside inspirational thought leadership sessions and first-rate international retailers.  Here’s just a small selection of the fantastic speakers that will be appearing:

Tim Mason, Former Chief Executive, Bonmarche and Tesco US

Terry Duddy, Non-Executive Director, Debenhams

David Wild, Chief Executive, Domino's Pizza

Simon Roberts, Executive Vice President of Walgreens Boots Alliance, Inc., President of Boots

Angus Thirlwell, Co-founder & CEO, Hotel Chocolat

Luke Jensen, Former Group Development Director, Sainsbury's

Andrew Livingston, Chief Executive, Screwfix

Andy Harding, Chief Customer Officer, House of Fraser

Oliver Meakin, Managing Director, Maplin

Hayley Tatum, Executive Director / Senior Vice President – People and Stores, ASDA

Robin Phillips, Omnichannel and Development Director, Boots

Aaron Chatterley, Founder and Deputy Chairman,

Gracia Amico, CEO , PetsPyjamas

Dharmash Mistry, CEO & Co-Founder, Blow

Chris Warn, Head of Supply Chain, Homebase

Jamie Peach, Head of SEO, House of Fraser

Robbie Feather, Director of Online, Sainsbury’s Supermarkets

James Leech, Service Lead, Customer Services, Argos

Sach Kukadia, Founding Partner and Buying Director,

Deirdre Devaney, Director of Fashion, Beauty and Accessories, Arnotts

Arnaud Crouzet, Head of Group Global Payments Development, Auchan

Davide Cervellin, Head of EU Analytics, eBay

RBTE March 9th & 10th 2016, London’s Olympia.  Register now for FREE

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”


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